FAQs

  • Install Q1. I want to download POS IN CLOUD application, where do I go? From your tablet go to "Google Play" for Android platform tablets.Go to "App Store" for Mac platform tablets. Enter "POSINCLOUD" in the search box and download the application. Or from our website:Please go to www.posincloud.com click on "Free Trial", sign in with Facebook or Google account, and click the download from top left corner to download the application.
    Posted Jun 20, 2013, 8:24 PM by Edward Lin
  • Install Q2. I have installed "POSINCLOUD" on my tablet but I do not have a "Token" what do I do? You will need to sign up for the Free Trial, once signed up, a token will be given to you, please enter the token to activate the "POSINCLOUD" application on your tablet.If you have already signed up for the Free Trial, but have forgotten the Token, please login with the Google or Facebook account that you signed up with, on www.posincloud.com Under "Settings" then "All Devices and Licenses" you will find the Token.
    Posted Jun 20, 2013, 12:56 AM by Edward Lin
  • Q1. How do I upload my product list on to the tablet? Method 1: Download the Excel file from POS in Cloud website and fill in your product list. Then in "Item Management" choose "Items Import and Set", then "Import" hit "Browse" and finally the upload icon button. Method 2: Login to the POS in Cloud website "Item management" then choose "Product Items" "New" and enter product details and "Confirm" at the end.
    Posted Jul 15, 2013, 9:02 PM by Edward Lin
  • Q2. I want to be able to see the images while I am taking the order, how do I do that? You can upload pictures while entering your product list, if you have already entered your product list, then click "Edit" and upload your image from there. Please note: jpg, gif, png formats are supported, images cannot exceed 144 x 78 pixels. Only 1 image per item is allowed.
    Posted Jul 7, 2013, 6:24 PM by Edward Lin
  • Q3. How do I set sub-categories such as size of drinks or choice of side dishes? From "Item Management" go to "Additional Options", click "New" then enter your Sub-categories in the pop-up windowThen, in "Item Management" and "Option Group" add the number of options you want under your sub-categories"
    Posted Jul 7, 2013, 6:26 PM by Edward Lin
  • Q4. How do I number my tables? Under "Settings" and "Table Setting" you will be able to add, delete tables, as well as enter detailed information such as, table number, number of seats, seating area etc
    Posted Jul 7, 2013, 6:27 PM by Edward Lin
  • Q5. How do I take an order? For Take Outs, click the Order button from Home page, categories are on top, subcategories is below.  For In-house dining pleas click the Table button, choose a table, then click "New Ord" to start ordering For special discounts, click the discount button, this can be set for special orders etc
    Posted Jul 8, 2013, 10:03 PM by Edward Lin
  • Q6. How to add an order to an existing order? Click the table of your customer from the home screen, either: First method, click on the existing order and add to the existing order   Second method, click "new order" to add a separate order
    Posted Jul 8, 2013, 10:04 PM by Edward Lin
  • Q7. How do I view the entire orders in the restaurant? Click the bills button in home screen, this shows all the Open orders, click "All Orders" to show all of the orders.  White: Open ordersBlue: Confirmed ordersYellow: Closed ordersRed: Cancelled orders Note: Click on the Question mark on the top right corner to shows this information.
    Posted Jul 8, 2013, 10:14 PM by Edward Lin
  • Q8. How do I view the status of the tables? On the home screen, the table are color-coded. Blue: empty tablesBrown: occupied tablesThe red number next to it shows the number of orders of that table
    Posted Jul 8, 2013, 10:06 PM by Edward Lin
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